Mortgage Administrator

Role: Mortgage Administrator
Location: Essex

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for an experienced Mortgage Administrator to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. Must have an understanding of mortgages and the property purchasing process.

This is a hybrid role 2 days WFH

Responsibilities:
- Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued.
- Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible
- Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct
- Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible
Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies
Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.

Requirements:
- Experience in the mortgage broking industry vital
- Excellent written & verbal communication skills
- Meticulous with a keen eye for detail
- Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times
- Ability to work under pressure and problem solve, both independently and as part of the team
- Computer literate and familiarity with Microsoft office
- Well organised with excellent time keeping
- Empathetic

Benefits:
- Pension
- Competitive Holiday Entitlement
- Flexible working hours
- HR & Well Being Services
- Company Events
- Mentoring & Coaching

Salary:
- £30,000 - £35,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.