Customer Relationship Specialist

Role: Customer Relationship Specialist
Location: Hainault, Essex
Requirements: Must have an understanding of Mortgages/Insurance

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients. This vacancy is ideal for someone with background in the Property Industry, Estate Agency or Mortgage & Protection sector.

This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.

Responsibilities:
Look after all thing's pre-application and post-completion.
Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
Help progress our customers by providing exceptional customer service, nurturing and building relationships.
Manage and prioritise multiple tasks and projects effectively.
Ability to work across other business departments and assist with other tasks as required.
Requirements:
Must have an understanding of mortgages/protection.
Being driven and self-motivated.
Good telephone manner, strong relationship building and customer service skills.
Ability to use your own initiative and problem solve quickly and efficiently.
IT literate (MS Office, Excel and Outlook).
Excellent written & verbal communication skills
Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times
Well organised with excellent time keeping
Benefits:
Pension
Competitive Holiday Entitlement
Hybrid Working [After Passing Probation]
HR & Well Being Services
Company Events
Mentoring & Coaching
Salary:
£26,000 - £28,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.