Role: Mortgage Administrator

Proper Recruitment are delighted to offer an office support opportunity on behalf of a very successful mortgage brokerage in Essex. The ideal candidate will have experience working within a brokering firm and will have knowledge of the mortgage process

Responsibilities

  • Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor

  • Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish

  • Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct

  • Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible

  • Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies

  • Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.

Requirements

  • Experience in the mortgage industry vital

  • Excellent written & verbal communication skills

  • Meticulous with a keen eye for detail

  • Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times

  • Ability to work under pressure and problem solve, both independently and part of a team

  • Computer literate and familiarity with Microsoft office

  • Well organised with excellent time keeping

Benefits

  • Pension

  • Competitive Holiday Entitlement

  • Flexible working hours

  • HR & Well Being Services

  • Company Events

  • Mentoring & Coaching

Salary

  • £25,000 - £28,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.