Rent Recovery Officer

Role: Rent Recovery Officer
Location: East London / Essex

Proper Recruitment are delighted to be working with a well-established independent agency across East London & Essex who are looking for a dynamic and organised Rent Recovery Officer to join their Management Department.

Responsibilities:
- Managing rent arrears and taking prompt recovery action in line with policy
- Providing expert guidance on Universal Credit, including Housing Element claims
- Applying for Alternative Payment Arrangements (APAs) where appropriate
- Conducting affordability assessments and setting sustainable repayment plans
- Preparing evidence for Possession Claims and supporting County Court proceedings
- Liaising with Housing Benefit teams and local authorities
- Supporting eviction processes where recovery efforts have failed

Experience & Knowledge:
- Proven experience in social housing, rent collection or debt recovery
- Strong understanding of Welfare Reform and Universal Credit
- Knowledge of Landlord & Tenant legislation and the Pre-Action Protocol
- Experience assisting tenants with Discretionary Housing Payments (DHPs)

Skills Required:
- Strong negotiation skills with empathy and professionalism
- Excellent written and verbal communication
- IT literate (housing management systems & Microsoft Office)
- High numerical accuracy and attention to detail

Salary:
- £15,000 – £22,500 per annum

Tenure:
- Part Time | Permanent | Office Based
3–4 Day Working Week | 15–20 Hours Per Week

If you’re calm, persistent and know how to turn arrears into peace of mind we'd love to hear from you. Please submit your CV and apply.